Operations
Hand Held Films is open from 9 am to 6 pm Monday through Friday. If a production is in need of outside regular hours services such as a pickup or drop off, it must be arranged with the rental office beforehand. Please be aware that a service or opening fee may apply.
We also provide after-hours or weekend emergency assistance as a courtesy to our clients, both for G&E and Camera orders. The emergency numbers are to be used only in case of serious on-set emergencies resulting from defective gear. Any other inquiry for outside business hour services has to go through the rental office first and may incur a fee. To access the emergency numbers, simply dial our regular number (212) 502-0900, and you will be given all relevant information.
Rentals
In order to process a rental order, Hand Held Films requires the following forms to be fully filled out and submitted:
All rented equipment is expected, unless otherwise agreed upon with a rental agent, to be promptly returned to the shop by 10 am on the drop-off date. If you realize that your production will return late or wants to extend its rental order, please notify our rental department as soon as possible. If you do not notify us in a timely manner of a late return or an extension, you will be subject to a late fee.
If you realize that you dropped off gear that does not belong to us, please notify the appropriate department as soon as possible, so we can keep it safe until you are able to come to pick it up.
For Camera, email: [email protected]
For Grip & Electric, email: [email protected]
We appreciate your business and consideration.
If you are interested in a particular item or package, please get in touch with the appropriate department manager through email or phone:
For Camera: Marc Paturet 212-502 0900 x200
For G&E: Matt Jaker 212-502 0900 x208
Thank you for your interest!